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Terms And Conditions

Delivery

A 5-day turnaround is available on all stock orders. Longer delivery is required for some non-stock items.

Rush Service

A 24-hour turnaround is available, upon request, for stock envelopes with furnished negatives. A 48-hour turnaround is also available on stock envelopes with camera-ready copy. For custom window #9 and #10 envelopes on white wove, a 7-day turnaround is also available at no extra charge. Other items are available on a rush basis but may incur additional rush charges. Please call our customer service department at 1-800-446-3831 for complete information. Please specify on your purchase order the service you require.

Production Tolerances

Standard orders and those of more than 25,000 are subject to a 10% over/under-run. Custom orders of 25,000 or less are subject to a 25% over/under-run. Custom orders of less than 5,000 may be subject to a 50% over/under-run. Tighter tolerances are available on request but may affect pricing. Please call for details. A tolerance of 3/32” for envelope size and window position should be allowed.

Ordering

New orders and changed repeats must be submitted in writing. Exact repeats may be placed verbally. Acknowledgments will be faxed upon request. Please provide negatives, electronic files or clean, camera-ready copy and a sample when possible. Note any desired changes on sample for production differences. For available typesetting services, please note unusual spelling, grammar, and spacing and include a sample for special typefaces.

Combination Orders

Orders may be combined provided that they are the same size, printed in the same number of colors, are for the same client, and are entered and produced at the same time. Combination orders with multiple copies may affect the price. Please call for the prices on these items.

Special Inks

Black and reflex blue inks are available at no extra charge. All PMS colors and laser inks are available at an additional charge. You must specify a PMS color. (We do not guarantee an “exact” ink match.)

Additional Services Available

Prices are based on furnished, black-and-white, color-separated art. Electronic files are accepted in Quark Xpress, Adobe Pagemaker, Adobe InDesign, Adobe Illustrator or Photoshop. Mac files are preferred. Proofs are required on orders submitted without samples.

Simple Scan (8-1/2 x 11)...........$35.00

Complex copy, logo recreation, or font purchase all require special quotes. If you have a CE account, a list of extra charges is available while you are logged in. Please click here to login now. While you are logged in, the Extra Charges link is on the left side of every page.

Shipping Extras

Shipping and Handling FOB plant.

Storage

Storage is available at an extra charge and on a limited basis. Please call for information.

Terms of Sale
1. All envelope prices quoted are per 1m envelopes, except as otherwise noted.
2. All prices and product specifications are subject to change without notice.
3. Initial orders without established credit are on a cash-with-order basis only (all major credit cards accepted). Credit may be established by calling our credit department for an application. One bank and three credit references are required. For those distributors with approved credit, terms are net 30 days. Balances over 30 days will have additional service charges at the prevailing legal rates. Visa, Mastercard and American Express credit cards are also accepted. A service charge of 3% will be added to all invoices paid by credit card after 30 days.
4. If you find it necessary to cancel an order, please contact us immediately. Depending upon the progress of the order prior to cancellation, you may be responsible for all charges incurred until the time of cancellation.
5. The shipment or delivery of all orders accepted shall be contingent on strikes, fires, accidents, delays of carriers and all other causes unavoidable or beyond our control. Although we will make every effort to meet shipping dates, we will not be held responsible for expedited shipping costs resulting from delays in production.
6. Claims for errors or shortage must be registered within five (5) days after receipt of goods.
7. All shipments are delivered to the carrier in good condition, and are signed for by them as being so. Responsibility for loss or damage while goods are in transit rests with the carrier. For your own protection, damaged shipments should not be signed for until a full description of the damage is made by the delivering carrier on the freight bill. With this bill and notation as evidence, you can then file a claim for damages with the carrier. Claims for damaged goods or shortages will not be entertained by the carrier unless the freight bill contains such a notation stating condition of goods or shortages. If you give the carrier a clear receipt for damaged or short deliveries, you do so at your own risk.
8. In the unlikely event we furnish you an incorrect or defective product, our liability extends only to the extent of replacing the product or, at our option, issuing a refund. We are not liable for resultant or subsequent damages.
9. When proof of printing copy has been sent for approval, we shall not be responsible for any errors or mistakes the customer fails to correct.
10. We make no guarantees against unavoidable variations in shade, finish, strength, and weight of the product.

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