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FAQs (Frequently-Asked Questions)

Here are some frequently-asked questions to CE. If you have any other questions, please feel free to e-mail them to  p r e p r e s s @ h o t c e . c o m .

Questions:

Where can I find a copy of CE's credit application?

I want to submit my artwork files. What kinds of files can CE accept?

I have bitmap graphic files. How can I convert them to EPS files?

Can I e-mail my files to CE?

When I print a page from the site, why are some graphics missing?



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Q: Where can I find a copy of CE's credit application?

A:

Please click here to download CE's credit application.

This is an Adobe Acrobat document. Adobe's free Acrobat Reader is available here.



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Q: I want to submit my artwork files. What kinds of files can CE accept?

A:

Layout
* Quark Express (extension .qxd), version 7
* Adobe InDesign(extention .indd), version CS4
Important: These files often contain supporting graphics and fonts that should be sent along with the respective root file. Quark files should be collected for output and InDesign files should be packaged.

Vector Art
* Adobe Illustrator (extensions .ai, .eps), version CS3
* Adobe PDF (extension .pdf), any version
Important: These files often contain unique fonts that should be converted to outlines or the fonts should be supplied with the respective file. Files should never have RGB properties.

Raster Art
* Adobe PhotoShop (extensions .tif, .bmp, etc.), version CS4
Important: These files are classified as non-vector or rasterized art. Resolution should never be below 300 DPI (dots per inch). Scaling these files in layouts will effect the resolution. There is a wide variety of acceptable file types. However, formats such as .jpg and .gif should be avoided because of color and compression issues.

Text
* Microsoft Word (text only, extension .doc), version 2004
* Microsoft Excel (extension .xls), version 2004
Important: These files normally cannot be used for art purposes.

Archive
* StuffIt (extensions .sit, .sitx, .sea), any version
* WinZip (extension .zip), any version
Important: These files contain one or more files within them which makes sending multiple files easier.

CE's latest Accepted Art File list can be downloaded here.



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Q: I have bitmap, GIF and/or JPG/JPEG graphic files. How can I convert them to EPS files?

A:

Open BMP, GIF, JPG, or JPEG files in a program such as Corel Photo-Paint or JASC Paint Shop Pro, then save them as EPS files. Use a higher resolution than the default setting for best results.



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Q: Can I e-mail my files to CE?

A:

Of course! Please include the following information:
  • Use WinZip (with a PC) or Stuffit (with a Mac) to create one compressed file containing all of the files you wish to send.
  • Attach the compressed file from the previous step.
  • Include your PO number, and the name of your CE representative, on the subject line.
  • Enclose any special instructions in the message area.
  • Please send all of this information to  p r e p r e s s @ h o t c e . c o m .



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    Q: When I print a page from the site, why are some graphics missing?

    A:

    If you're using Microsoft Internet Explorer, a simple default setting needs to be changed.
  • Open Internet Explorer.
  • Click Tools from the menu, and select Internet Options...
  • Click the Advanced tab.
  • Scroll down to the Printing header.
  • Check the box next to Print background colors and images.
  • Click OK.

    Changing this option will fix this printing problem for all other sites as well!

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